TailWind Helps Mexican Fast Dining Chain Complete Large-Scale System Rollout
Industry
Restaurants
Challenge
A premier Mexican fast dining chain with 575+ locations nationwide needed to install new POS and timekeeping systems across 400 stores along with cabling and wireless access points, all within a strict 100-day timeline.
Results
TailWind completed the system installations across 400+ locations in just 90 days, finishing 10 days ahead of schedule. The restaurant now has a reliable partner capable of managing large-scale, time-sensitive projects while maintaining consistency across its entire chain.
575+
Total Locations
400+
Sites Upgraded
90
Days to Completion
“So many customers require things to be done in short order. When working like this, coordinating with technicians to visit five or six locations in a day is where we win.”
Marty Nimerfroh
Director of Business Development, TailWind
The Challenge
The restaurant chain needed to modernize systems across 400 stores while maintaining operational consistency and meeting a strict timeline.
- Large-scale equipment rollout: The company needed to install new POS systems and updated timekeeping solutions across 400+ locations, along with cabling and wireless access points.
- Time-sensitive project execution: All installations needed to be completed within a strict 100-day window to minimize disruption to restaurant operations.
- Multi-location technician coordination: Managing tech dispatch across hundreds of dispersed locations required seamless project management and communication across the entire chain.
The Action
With a proven track record of reliability through previous work together, the chain asked TailWind to partner for the systems overhaul project. TailWind provided an improved POS system, updated timekeeping solutions, and comprehensive project management and communication between all 400+ locations and technicians.
Most critically, TailWind completed the project in just 90 days through careful project management, resource allocation, and location coordination – finishing well ahead of the initial 100-day timeline.
The Results
Throughout the project, TailWind provided:
- A reliable solution for POS and timekeeping, creating a more consistent experience for guests.
- Highly skilled, hands-on technicians to support and install at new and existing locations.
- On-time delivery that allowed the restaurant to meet business goals without operational disruption.
- Ongoing guidance and expertise from a trusted technology partner.
