Industry
Medical/Dental
Challenge
A leading dental organization with a nationwide footprint turned to TailWind to simplify operations, reduce costs, and support rapid Denovo expansion. With over 1,800 locations and a small internal IT team, the organization needed more than a vendor – they needed a strategic partner.
Results
TailWind's end-to-end connectivity management enabled the dental organization to manage 1,800+ sites through a single provider, consolidating 300+ monthly invoices into one bill and eliminating operational and administrative burdens.
“TailWind didn’t just consolidate vendors; they gave us back our time. Their team removed roadblocks that had been slowing us down for years. Now we can focus on high-impact projects instead of chasing down internet options.”
VP of Infrastructure
The Challenge
The national dental organization was expanding rapidly, but its connectivity management processes couldn’t keep up.
- Too many vendors, too many invoices: With more than 300 internet service invoices each month, the five-person internal team was overwhelmed by billing and support management.
- No centralized support model: Each location had a different provider and point of contact, making escalations and troubleshooting inconsistent and time-consuming.
- High costs during Denovo buildouts: As the provider opened new locations, it struggled to manage rising installation costs and infrastructure requirements.
- IT team stretched too thin: Instead of focusing on innovation, the internal team was stuck sourcing connectivity and managing vendors.
Ready to Simplify Multi-Location Connectivity?
