Businesses today cannot exist without IT infrastructure, but managing multiple vendors and solutions in a large, interconnected world is not easy. That’s especially true for large enterprises with multiple locations spread throughout North America and thousands of employees that rely on connectivity, speed, and server access to do their jobs.
Comprehensive enterprise IT management is more than just a buzzword – it’s an essential part of doing business. But how can you find the company that actually understands and meets your needs? Here are some ways to cut through all the “noise” to get IT service management solutions that actually work for your business.
One of the significant challenges that large enterprises face is the sheer complexity of their IT networks. There are multiple elements that go into your IT services, including keeping your employees connected through voice and data applications at all times. Unfortunately, many companies have patched together a disconnected system over time as they expand and grow, which means you’re constantly dealing with multiple:
- Carrier services
- Software updates
- Installation and implementation plans
The solution is to find an expert partner that’s able to consolidate your enterprise IT services and bills and serve as a single point of contact.
Look for Broad Industry and Geographic Expertise
Businesses have unique needs that are based on your products, services, and industry. When you work with a niche managed service provider, you might get frustrated that their team doesn’t understand exactly what you need. They may try to push you into cookie-cutter solutions that don’t make sense for your business – or simply struggle to get you the enterprise IT services and connectivity you need for employees to thrive and provide exceptional service to your customers.
Broad industry expertise isn’t always easy to find with cloud enterprise services. The ideal managed services provider has extensive experience finding voice and data solutions for a wide variety of industries and can provide solutions and support to help you gain a competitive edge.
Most companies with national reach will have limited contact outside of their headquarters location, but working with a partner who understands the ins and outs of your local area, including specific advantages and limitations, means better service and better solutions.
Find Support That Is “Always On”
Business doesn’t always stop at the end of business hours, and neither should your support team. No matter where you are or what hours your employees operate, you need support from your enterprise service management partner.
You also need to know that the person who answers that service call has the experience and expertise required to solve your problem. It’s not enough to just have someone take the call – they need to be able to dig into your issues right away and find immediate and appropriate solutions to keep your business running and your teams connected.
Look for a solution that gives you everything you need – all in one place.
Get Help Through the Entire IT Lifecycle
IT services are a critical part of business, and they are never a “one and done” deal. Enterprise service management encompasses:
- Researching the newest products and services based on your company’s needs and the competitive landscape.
- Identifying the right vendors and services to add to your IT portfolio.
- Implementing broadband aggregation to connect all your technologies and services.
- Coordinating project management from start to finish for installation and implementation, while you maintain full oversight of the project.
- Providing real-time updates on project progress and goals.
- Executing managed infrastructure rollouts, new building IT implementation, and site closures as your business grows and changes.
- Managing vendors, contracts, and billing services.
- Providing break-fix support as part of overall network maintenance.
- Keeping you connected 24/7 to meet the needs of employees and customers through phone, online, and on-site technician support services and your own dedicated project manager.
Reliability and Accountability From Your Cloud Enterprise Services
Your business is unique, so why do all the managed IT service providers out there want to fit it into a cookie-cutter service plan? At TailWind, we know off-the-shelf solutions won’t do the trick, and those companies that talk a big game usually can’t deliver something that is tailored to your operations and your needs.
Our business is built on providing reliable enterprise IT services day and night to companies with multiple locations throughout North America. Whether you have 10 locations or 10,000, we will hold ourselves accountable to not just meet your expectations, but exceed them every time.
Find out how we can meet your needs and be your enterprise service partner by contacting TailWind today.