One managed solution for all elements of business connectivity and field service.
Whether your business has thirty locations or thousands, TailWind offers a complete voice and data infrastructure solution. Our managed infrastructure brings you a streamlined, fully managed, end-to-end service program that relieves you of labor-intensive tasks and responsibilities.
From executing a managed roll-out, new build, relocation, or site closure, our all-in-one service program will make it happen. A single request to the TailWind project team and our “infrastructure in a box” experts will handle multiple service activities, maintaining connectivity and bringing any project to completion to help your business succeed.
With our managed infrastructure, you retain full oversight of the project while we execute task coordination, maintain course for overall project goals, and provide you with real-time progress updates. We take complete accountability for all components of business connectivity and field service through our single solution. We coordinate multiple vendors, contractors, suppliers, carrier management, and aggregation of project timelines. And all of this is overseen and managed for you by a dedicated project manager who serves as your single point of contact.
We also provide break-fix support on both the carrier side and on the customer premise side for end-to-end network maintenance. We troubleshoot and resolve any issue on either side of the demarcation point. Gone are your days of waiting on hold with various providers to resolve an outage. Use us as your single point of contact to consolidate and handle all of your break-fix service issues.
Our nationwide professional services provide exceptional value to enterprise IT/telecom managers. Let us take complete accountability for all components of your business connectivity, field service, and break-fix needs through one managed solution.
Responsive: We bring an “always on” approach to responding to your needs, from diagnosing and fixing issues to putting a technician on site.
Nimble: Our methodology is to adapt to your needs, and our best practices include tailoring solutions to fit your process and growth.
Accountable: We believe that accountability goes beyond just managing projects. We finish every request or task that we accept.
Expert: Our certified technicians and engineers bring their extensive experience and knowledge to each interaction.