We’re your single point of contact and boots-on-the-ground support for your vital IT and telecom initiatives – at all your locations.

About Tailwind

We’re a nationwide service provider that delivers always-on connectivity – with end-to-end solutions spanning both sides of the demarc. 


Are you looking for an inclusive work environment driven by collaboration, respect, positivity, and accountability? Look no further.

Enterprise IT

Leverage our decades of enterprise IT experience to get the best solutions at the best prices.


We prep equipment in advance at our staging & configuration lab to minimize on-site disruption.


Our experts will provide you with a clear picture of your IT environment in a formal deliverable.


Our network experts can handle even the most comprehensive multi-location projects.


Our project managers work directly with your team to coordinate and manage every phase of your project.


We’ll manage all aspects of your network or telecommunications cabling installation project.

Network Management
Icon (1)

We’ll solve your network problems quickly –  or help you avoid them completely.


We create customized, bundled broadband services for your entire enterprise.


We’ll help you get the most out of your connectivity and networking technology providers.


We’ll provide a professional deliverable that turns chaos into an organized plan and inventory.


Get demarc extensions with no delay, whether you’re executing a new build or upgrading your circuits.

Guides and Ebooks

IT and telecom are always evolving. Check out the latest technology developments in our resource library.

Case Studies

Read what our happy customers have to say about partnering with TailWind in these case studies.

Become A Customer

When you’re ready for one powerful provider that can handle all your telecom and IT services, let’s connect.

Become A Partner

Partner with TailWind and gain access to a more comprehensive portfolio, so you can sell more – and win more.

Become A Vendor

Join an ecosystem of vendor partners that provides superior telecom and IT services across the USA and Canada.

Upgrading IT Infrastructure: A Good Move for Your Budget

For many organizations, upgrading IT infrastructure lingers at the bottom of the priority list. The anticipation of going through a big process to choose, purchase, and integrate new equipment seems too daunting compared to extending a maintenance contract.

Therefore, it’s important to ask the hard questions and realize when it starts costing your company more to extend the usefulness of your current infrastructure rather than investing in a replacement.

The general rule is that your maintenance contract will begin to tax you after the third year, with a steep increase in costs. You may even see a double-digit increase as you move into your fourth and fifth years. Nevertheless, when those increases are still dwarfed by the cost of a total equipment upgrade, it’s often more palatable for management to accept the increases.

While the increases may pinch your budget a bit, the pain won’t be enough to motivate your decision-makers toward an IT infrastructure in a single year. It’s when you begin to add up the support costs over a period of a few years that the numbers become clearer. The problem many IT teams face is that they tend to look at the cost only in terms of the current year or the following year. This ignores the impact over several years of extending a maintenance contract.

Calculating the total cost 

There’s more to the cost of aging infrastructure than just the maintenance contract. Your administration will pour extra time into handling and preventing a crash. You’ll also spend more time keeping the systems operating at the level required for customers to use them. While these tasks may not have an urgency attached to them, they can create an ongoing drain on your resources and staff that take their toll over time.

This effect starts with a few tweaks on the hardware, but it slowly becomes more extensive over time until it becomes noticeable, creating bottlenecks and slowing productivity. And because it grows slowly, your staff may wonder how it all became the burden it is.

This points to the soft costs attached to not upgrading IT infrastructure on a timely basis. While companies often only consider the capital cost of the new system, this represents just one part of the overall cost that’s being compared. The effort necessary to support aging infrastructure is not a static figure, and it can’t be estimated as a set annual cost. For every month that goes by and each upgrade that the team implements, the system slows and demands additional attention.

New opportunities

Even as you consider the time and other resources put into infrastructure that’s hobbling through, there’s more to include in the decision. The added functionality or features available through new technology deliver new options and automation that improve your infrastructure management. Again, these are soft costs, but they translate into better productivity and employee satisfaction.

It’s a good idea to stop thinking of your infrastructure in terms of this year and instead develop a multi-year plan. To find out more about the benefits of a long-term view of upgrading IT infrastructure, contact TailWind today.