More businesses are turning to managed services providers (MSPs) for enterprise IT and telecom services than ever before. Analysts expect the managed services market to exceed $300 billion by 2027,1 so you’re likely already a step behind the competition if you haven’t considered working with an MSP yet.
MSPs provide several benefits for businesses of all sizes, such as:
- Access to a dedicated team of IT experts
- Improved scalability and flexibility
- Significant cost savings on IT and telecom
- Custom-built technology solutions
However, building business relationships takes time. It’s only natural to have concerns over outsourcing your organization’s technology needs to an MSP – especially if you’re unsure how managed services differ from in-house IT. In this blog, we’re answering five of the most common concerns about working with a managed services provider to help you better understand how the right MSP can benefit your business.
1. What Types of Services Do Managed Services Providers Offer?
Every MSP is different, so finding a provider that offers the optimal mix of services for your specific needs is critical. Multi-location businesses may have fewer options when searching for an MSP specializing in enterprise IT and telecom services – but we promise, the right provider exists!
As an expert in providing managed services for multi-location enterprises, TailWind offers solutions designed to simplify technology management and billing, maximize your existing technologies, and ensure each of your locations is connected at all times. Our enterprise IT and telecom solutions include:
- Managed Infrastructure – We provide a complete infrastructure solution to streamline connectivity – backed by 24/7 monitoring so your in-house IT team can focus on projects that grow your core business.
- Structured Cabling – Our engineers can help you build a strong network supported by long-lasting structured cabling to ensure reliable connectivity and steady productivity.
- Stage & Configuration – We perform expert equipment staging and configuration offsite, so everything you need arrives at your door pre-configured and ready to use.
- SD-WAN – Our team can ensure your SD-WAN solution is properly installed and configured, then provide management for maximum reliability, redundancy, and security.
- WLAN – Experts predict there will be over 43 billion internet-connected devices by the end of 2023.2 A best-fit WLAN solution with dedicated management can ensure always-on connectivity for your business.
- IT Engineering – Supplement your in-house team to complete complex projects or get support for day-to-day IT tasks with help from experienced engineers.
2. How Do MSPs Handle Monitoring and Maintenance?
One of the biggest benefits of working with an MSP is that they tackle the time-consuming maintenance tasks that keep in-house IT teams from focusing on growth initiatives. The right managed services provider can handle day-to-day IT management tasks and keep your systems up to date at all times with routine patching. Plus, some MSPs – including TailWind – offer 24/7 monitoring to check for potential issues and stop problems before they can cause downtime.
3. Are MSPs Responsible for System Troubleshooting?
When multiple services are provided by different vendors at each location, troubleshooting issues in multi-location businesses often involves wasting time figuring out who to contact for help. You gain around-the-clock support when you work with an MSP for enterprise IT and telecom management.
Your MSP will act as your single point of contact, eliminating the need to sort through various vendors whenever an issue arises. For example, TailWind provides a dedicated project management team that coordinates all of your carriers, suppliers, services, and connections across every location – so if you need help troubleshooting, you always know who to call.
4. How Do MSPs Charge for Managed Services?
IT costs are a significant business expense, and many people mistakenly believe that managing technology in-house is more affordable. However, the reality is that most companies – especially multi-location enterprises – struggle to hire enough internal employees to effectively manage IT and telecom.
Working with a managed services provider helps control monthly expenses with fixed costs that eliminate unexpected budget overages. You can easily scale up or down as needed, so you never have to pay for services you don’t use.
Some MSPs can also help simplify billing across your organization since tracking and paying bills for multi-location enterprises is difficult, even with a top-notch accounts payable department. TailWind can help you consolidate billing across multiple technologies, including broadband, UCaaS, SD-WAN, DSL, 4G, and more – to help you save time, money, and stress.
5. How Can I Find an MSP With Experience in My Industry?
Finding an MSP with specific industry experience is a major concern for many business leaders, and for good reason. If your MSP hasn’t worked with other clients in your industry, they likely won’t know how to solve your unique challenges.
Luckily, determining whether or not a managed services provider has specific knowledge usually isn’t hard. The right MSP will be transparent about their expertise by offering social proof like case studies and client testimonials. For example, TailWind provides case studies of past customer projects to help you learn more about the enterprises we’ve helped across different industries.
TailWind: Your Trusted Enterprise IT and Telecom Managed Services Provider
If you’re letting concerns about working with a managed services provider hold you back from optimizing your technology, TailWind is here to help. We serve over 40,000 locations across North America with always-on connectivity and end-to-end IT solutions.
Contact TailWind to learn more about how our managed services and responsive support can help you upgrade your enterprise IT today.