Industry
Manufacturing
Challenge
Beacon Building Products needed reliable IT support across multiple branch locations, but lacked the resources to respond to network connectivity emergencies without sending internal staff hours away to remote sites. The lack of provider coverage also made it difficult for the company to replace wireless access points at 170+ branch locations.
Results
TailWind's national dispatch network eliminated travel requirements for Beacon's IT team while providing rapid emergency response and carrying out the wireless access point replacement project, saving the company hundreds of hours and keeping all branches operational.
“Before TailWind, I’ve had to wait several days to source a technician – and that left us stuck with an office that’s completely offline. TailWind’s response times are very quick, and they stay in constant communication.”
Ben Haverstock
IT Manager, Beacon Building Products
The Challenge
Beacon Building Products needed a way to provide reliable IT support across multiple branch locations, but struggled to respond to network issues at dispersed sites.
- Time-consuming field support: The IT team had to drive for hours or fly to different regions to address network issues at branches.
- Limited provider coverage: Smaller providers lacked the national footprint to dispatch technicians quickly to emergency sites when needed.
- Multi-location equipment upgrades: Beacon needed to replace wireless access points at 170+ branch locations.
Ready to Simplify Multi-Location Connectivity?
