We’re your single point of contact and boots-on-the-ground support for your vital IT and telecom initiatives – at all your locations.

About Tailwind

We’re a nationwide service provider that delivers always-on connectivity – with end-to-end solutions spanning both sides of the demarc. 


Are you looking for an inclusive work environment driven by collaboration, respect, positivity, and accountability? Look no further.

Enterprise IT

Leverage our decades of enterprise IT experience to get the best solutions at the best prices.


We prep equipment in advance at our staging & configuration lab to minimize on-site disruption.


Our experts will provide you with a clear picture of your IT environment in a formal deliverable.


Our network experts can handle even the most comprehensive multi-location projects.


Our project managers work directly with your team to coordinate and manage every phase of your project.


We’ll manage all aspects of your network or telecommunications cabling installation project.

Network Management
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We’ll solve your network problems quickly –  or help you avoid them completely.


We create customized, bundled broadband services for your entire enterprise.


We’ll help you get the most out of your connectivity and networking technology providers.


We’ll provide a professional deliverable that turns chaos into an organized plan and inventory.


Get demarc extensions with no delay, whether you’re executing a new build or upgrading your circuits.

Guides and Ebooks

IT and telecom are always evolving. Check out the latest technology developments in our resource library.

Case Studies

Read what our happy customers have to say about partnering with TailWind in these case studies.

Become A Customer

When you’re ready for one powerful provider that can handle all your telecom and IT services, let’s connect.

Become A Partner

Partner with TailWind and gain access to a more comprehensive portfolio, so you can sell more – and win more.

Become A Vendor

Join an ecosystem of vendor partners that provides superior telecom and IT services across the USA and Canada.

Optimize Your WAN Configuration Before Installing UCaaS

Unified Communications as a Service (UCaaS) can offer enterprises many benefits, including streamlined collaboration, a single-access application for all communication formats, and reduced maintenance costs. While these features make a compelling case for investing in UCaaS, it’s important to consider Wide Area Network (WAN) configuration before installation.

More important than the particular type of circuit deployed is the WAN configuration chosen for UCaaS. It requires enough bandwidth to support data volumes and allow you to prioritize voice and video transmissions over other types of data.

The WAN circuit you choose to connect UCaaS to the rest of the world should be robust. There are online tools and equations that can help estimate the bandwidth you need. It’s calculated using the maximum number of simultaneous calls your team members could make.

Once you’ve determined capacity and the appropriate circuit, you’ll need to determine how to configure your UCaaS platform for different types of network traffic. Be sure to choose a WAN circuit that allows you to select the distribution of your data transmissions based on type with Quality of Service (QoS). If you opt not to configure your WAN this way, all data transmissions will be treated the same.

There are some types of data transmissions that don’t require real-time delivery, such as email or file sharing. Items like voice call and video conferencing need to be prioritized because they require real-time connectivity. The retransmitting of dropped video or voice packets can have a detrimental effect on their quality.

There are a couple of options for prioritizing traffic for UCaaS. There are bandwidth management software solutions, or a third-party service can help with configuring your WAN. You might choose to segment the Local Area Network (LAN) to keep other types of traffic from impacting video or voice. If your circuits are particularly slow, you might choose to segment voice traffic onto its own WAN circuit.

Many enterprises are solving this issue with the implementation of SD-WAN, which allows you to set business policy to optimize network traffic without the involvement of providers. SD-WAN also improves deployment and reconfiguration time, while decreasing the complexity of managing WAN settings.

You can talk with your provider to determine what the best WAN configuration is for your situation. Don’t simply ask what the minimum configuration is, because that may not provide the performance level you’re looking for; instead, ask about their ideal configuration.

To start preparing your WAN for UCaaS, contact us at TailWind. With certified, on-site technician support and high-speed broadband connectivity, we can help you navigate your transition to UCaaS seamlessly.