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TailWind started out as a local voice and data company based in Minneapolis, MN in 2002. Since then, we’ve become so much more. We now strive to be a true partner for enterprises in changing the way they navigate the daily challenges of supporting their multiple locations across North America. But we haven’t made that 16-year journey without a few differentiators that continue to make us stand out with customers and in contrast to our competitors.
Our high-touch approach
Everyone knows what a nightmare it is to work with multiple service providers. Their customer service is notorious. But plenty of other companies claim to remedy this customer strife and don’t. TailWind has made its name in truly addressing our customers’ unique needs with haste, accountability, attention to detail, and expert support.
Our goal is to be transparent and provide the industry’s best customer experience, and we are dedicated to finding out what enterprises need to succeed from a holistic perspective.
An extension of your business
What if I told you that you only have one phone call to make when you need something? That’s what TailWind provides, and we’ve saved our multi-location customers untold amounts of time doing so.
We become an extension of your IT and telecom staffs, providing a single point of contact for all your connectivity, management, and tech dispatch needs. Most companies typically focus on one or the other. We live by our three pillars: certified onsite technician expertise, asset management, and high-speed broadband. And we do it with an “always on” mentality.
Right now, most enterprises have between 10-15 providers and may be using a few telecom providers or asset management firms. We take all those phone calls you have to make and wrap them up into one package so you have one person to call when something goes wrong or there’s a new project.
It’s all about the people
In the end, it’s truly about the people who make up our business: their dedication, expertise, accountability, and ability to hustle. We are not looking to be a vendor; we want to create partnerships. And our staff is what makes us different.
We’re looking forward to growing our business with more successful customers. Contact TailWind today to find out more about streamlining your multi-location operations.
