Despite considerable technological advances, now is a difficult time to be an IT leader. Companies of every size and industry rely on their IT departments to ensure the smooth running of their organization. If there is downtime or disruptions, it can cause untold harm to the business.
In addition to keeping day-to-day IT working effectively, you’re likely also responsible for maintaining and improving your company’s network operations center. Often, this undertaking is time-consuming and overwhelming – especially as your business grows and expands.
That’s why many IT leaders turn to partners offering network operations center as a service (NOCaaS) solutions. This complete solution is an excellent resource for multi-location enterprises, as it helps to manage data, keep staff productive, and ensure business continuity.
What is Network Operations Center as a Service (NOCaaS)?
Before we go any further, let’s define what we mean when we talk about network operations center as a service (NOCaaS) solutions. This service model offers insights, planning, and management of your unified communications infrastructure.
In essence, it allows you to offload responsibility for your organization’s network operations center to an expert while you and your in-house teams focus on other critical projects.
How Can Working With a NOCaaS Partner Benefit Your Business?
There are many reasons why businesses turn to NOCaaS providers to support the maintenance and operation of their unified communications infrastructure. Let’s explore a few of the top reasons below:
1. Support for Your Understaffed IT Teams
Even well into 2022, many businesses have issues attracting and retaining IT staff. 73% of IT leaders say filling open positions is a challenge,1 leading to many companies operating with less staff than they need.
When your staff are pulled in too many directions, tasks like routine or preventative maintenance tend to take a back seat. It can also lead to longer service times for the rest of your staff, causing resentment and frustration.
Working with an outsourced partner to support your network operations center is an excellent solution to this issue because it frees up your in-house staff to focus on other business-specific projects. This also allows them to re-focus their attention on supporting their colleagues, helping to improve productivity across the board.
2. Prevent Issues in Business Continuity
An unfortunate reality of operating a business today is that it is always at risk for cyber-attacks. Shoring up business continuity and resiliency can help. If your business cannot protect itself, it’s vulnerable to ransomware, data breaches, and other dangerous incidents that could compromise your organization’s security and reputation.
The average data breach cost in 2022 is $4.35 million and will only continue to climb.2 Many organizations don’t survive an attack of this nature.
A knowledgeable NOCaaS partner can help you develop a strategy that safeguards your network operations center and keeps your business safe. They take responsibility for the daily implementation and continuity tasks that keep your business operating 24/7, 365 days a year.
3. Organize Large Amounts of Data
There are many business advantages to adopting AI and machine learning tools for your organization. However, this can lead to more data generation, which many IT teams can’t manage on their own. If your team is unable to keep this data organized and accessible, it’s almost impossible to gather useful insights from it.
To help support your data gathering and analysis efforts, a NOCaaS partner can help set up systems that manage data efficiently while simplifying IT processes and minimizing overhead costs. This creates a simplified model for data that’s easier to track, manage, and use.
4. Avoid Outdated Technology
It’s easy to fall behind if you’re not proactive with your technology, resulting in difficulty meeting customer demands and failure to support employee productivity needs. This is especially urgent if you have remote staff since your technology is central to their work experience.
One recent survey found that 42% of remote employees lack essential supplies,3 which is a significant drain on their productivity and risk to operational security.
A proactive NOCaaS partner can help you develop and maintain your technology resources, minimizing security risks, creating greater efficiencies, and making room for future business growth.
TailWind: Your Trusted NOCaaS Partner
TailWind has experience designing, maintaining, and growing NOCaaS solutions for clients, providing them with the flexibility and scalability they need to thrive. Our highly-vetted experts have extensive experience in network operations, and we offer US-based technical support that keeps your business running 24/7.
Ready to learn more about how NOCaaS can benefit your business? Check out our free ebook for everything you need to know about building your own NOCaaS solution or reach out to our experts for a consultation today.