Project Coordinator

 
Professional Services – Operations · Minnetonka, Minnesota

TailWind’s Project Coordinators are responsible for providing a high level of client satisfaction by coordinating the appropriate resources to timely and successfully implement client work requests.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Ensure Time & Materials (T&M) and Project-related requests are delivered on time, striving to exceed client expectations.
  2. Receive and respond to client inquiries and work requests in a clear, professional, and timely manner, keeping clients informed as work progresses or issues arise.
  3. Direct communications with vendor technicians and suppliers to place orders and obtain status updates.
  4. Manage receipt and storage of deliverables through SharePoint/BOX.
  5. Keep internal and external team members informed on work-related activities.
  6. Timely management of billings.
  7. Navigate efficiently within NetSuite, AIM, Microsoft Office Suite and the Internet.
  8. Manage check-in/check-out process of TailWind’s onsite technicians and assist technicians with scope of work and other job questions.
  9. Manage changes in scope and identify potential issues.
  10. Facilitate communication between our technicians and our clients.
  11. Document details of dispatches and tasks performed in the designated TailWind systems.
  12. Coordinate all aspects of the T&M work plan from pre-installation surveys, installations, service calls and client follow ups as appropriate (includes technicians, materials, equipment, etc.)
  13. Ensure accurate invoicing from various vendor.
  14. Other duties as assigned.
 

How to Apply

To apply, click here.

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Responsive: We bring an “always on” approach to responding to your needs, from diagnosing and fixing issues to putting a technician on site.

Nimble: Our methodology is to adapt to your needs, and our best practices include tailoring solutions to fit your process and growth.

Accountable: We believe that accountability goes beyond just managing projects. We finish every request or task that we accept.

Expert: Our certified technicians and engineers bring their extensive experience and knowledge to each interaction.