TailWind sent their knowledgeable, highly trained field technicians to all 300+ branch locations to replace equipment as needed and improve the quality of TopBuild’s overall network. The TailWind project management team served as TopBuild's eyes and hands on the ground, enabling the company's staff to complete the massive network overhaul on an almost completely remote basis in only six months.
Adam Smith, TopBuild’s Senior Manager of Branch Operations, said, “Without our own service branch, we wouldn’t have been successful in the amount of time TailWind was able to execute that project.”
With TailWind's help, TopBuild streamlined its on-site support and added managed services for all 300+ locations, eliminating operational burdens and freeing up valuable internal resources. TailWind now:
Serves as TopBuild’s single field technician provider and visits all branch locations.
The partnership also freed up enough time to save TopBuild the equivalent of one FTE (full-time employee) salary while still meeting time-strenuous deadlines.