TailWind Helps Major Retailer Build Custom Infrastructure From the Ground Up

The Action

The TailWind team was invited to visit a number of stores and evaluate the current networking situation before determining that an entire ground-up rebuild of each store's infrastructure was necessary to achieve a strong, consistent network. Over the year-long engagement, TailWind designed a new infrastructure management system customized to fit every store, including equipment cabinets, cabling, labeling, and structural standards.

TailWind also developed an internal standard for management and configuration that the retailer could apply consistently across all 85 locations, then installed the new network infrastructure at each site. To ensure successful implementation and ongoing management, TailWind provided a dedicated project manager who trained store employees and supervisors on proper infrastructure management and troubleshooting.

The Results

Thanks to TailWind's infrastructure overhaul, networking issues are few and far between for the retailer, who now relies on TailWind for:

• A consistent, proven approach to managing infrastructure from any location.
  
  
• Highly skilled, hands-on technicians to visit the site.
  
  
• Guidance and expertise from a trusted partner.