TailWind Helps 1,000-Location Restaurant Brand Simplify Network Upgrades

The Action

TailWind upgraded each broadband circuit during a 100-site pilot project, and the restaurant was so pleased that the management team didn’t renew with their previous provider. TailWind has now upgraded over 600 locations – and is looking to bring the remaining locations over to become a one-stop shop for the restaurant brand’s broadband needs across all 1000 locations.

The TailWind team also installed a new router at all 1,000 restaurant locations and migrated each TDM network circuit to 10-meg Ethernet circuits. During this process, TailWind's project managers worked directly with the company’s internal teams to dispatch, monitor, and troubleshoot the upgraded network circuits. When the restaurant wanted to expand connectivity outside each site, TailWind installed and tracked external access points at each location, shipping devices to each site, dispatching technicians, and building a repository of the network wiring to simplify troubleshooting.

The Results

With TailWind’s project management and field services, the restaurant was able to upgrade its network for better bandwidth, speeds, and connectivity, all without disrupting the dining experience.

• The company has saved countless hours on technology upgrades thanks to TailWind’s ability to coordinate and manage every phase of each project.
  
  
• Aggregating broadband services across all 1,000 locations has helped the restaurant company save money and eliminate time spent dealing with hundreds of vendors.
  
  
• The restaurant now has a reliable enterprise technology partner it can trust to handle network issues quickly – and pivot to meet changing needs without hesitation.