TailWind Helps Beacon Streamline Multi-Location Network Management

The Action

TailWind now provides emergency technician dispatch across all of Beacon's branch locations, eliminating the need for internal teams to travel for on-site support. When a branch experiences network issues, TailWind quickly dispatches a local technician to troubleshoot, trace cables, run new lines, and resolve any technical challenges requiring hands-on expertise. 

Beyond emergency response, TailWind completed the wireless access point replacement project across 170 of Beacon's locations, modernizing the company's network infrastructure while minimizing disruption to branch operations.

The Results

With TailWind handling technical dispatch and multi-location projects, Beacon gained significant operational efficiencies and cost savings.

• Each branch voice and data team saved at least two hours per location across 170 branches during the wireless access project, totaling 352 hours.
  
  
• The company no longer has to fly employees to branch locations, saving hundreds of hours and improving emergency response times.
  
  
• Beacon gained a trusted partner capable of tackling urgent network issues while managing large-scale projects across the entire branch network.