Case Studies
Understanding a client's voice and data network needs is essential to providing the right solution to fit their business environment. TailWind offers innovative voice and data products and services that meet your requirements at all stages of growing your business. And we're 100% committed to hearing what our customers have to say so we can continually upscale our efforts and our customer satisfaction.
Case Study #1
Client Profile:
This case study involves a large, international manufacturing company that grows its organization through acquisition. When we contracted with this company, its 300 satellite locations all had site managers reporting into a centralized IT and telecom organization at the corporate headquarters.
Challenge:
The corporate IT and telecom staff had difficulty in effectively servicing its 300 disparate sites. There were no smart hands in the field. Therefore, each move, add, change, or break fix involved a phone call from the field to the corporate site, which then located service personnel for that location. Multiple vendors provided services, with wide ranging results; additionally the vendors had no communication between them. Accounting was also difficult to manage, with each vendor supplying separate billing.
Solution:
TailWind Voice and Data provided a complete solution for this company, covering both sides of the DMARC, with a single point of contact. The comprehensive solution included:
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Telecom expense management
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Consolidated POTS lines
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Carrier back office support
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Project management on back office moves
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VoIP
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Voice and data cabling
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Phone system maintenance
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Emergency work 24/7
Because TailWind has built a full database of screened, trained, and reliable service personnel nationwide, our central dispatch handles all service requests with one phone call, dispatching technicians as needed and providing a consolidated billing plan. The result is a comprehensive, simplified solution that can scale with company growth.
Case Study #2
Client Profile:
Our second case study involves a multi-national building products company with multiple divisions, each rolling up to the parent. When we contracted with this company, they were completing plans to perform a PC refresh at their 400 site locations over a 13 month period.
Challenge:
With multiple roll-outs planned across all of its divisions, the company needed vendors to scale quickly and move in a fast-paced environment. Their planned project would involve staging, configuring, and refresh of the new office PCs along with installation of wireless access points in their warehouse. They needed focused direction and coordination of all aspects of the roll-out, including cabling, PC tech support, and high level project management.
Solution:
TailWind Voice & Data provided a dedicated account team to manage the roll-out at a pace of four locations per week. The solution included:
Case Study #3
Client Profile:
In this case study, the client is a healthcare group containing 500 healthcare facilities in 40 states, with an average of 50 beds per facility. All technical servicing was handled through an IT and telecom support team at the corporate headquarters.
Challenge:
The company was not centralized in their decision making. They were utilizing multiple regional vendors with multiple price ranges and varied service terms, and had no standard process for service work.
Solution:
TailWind provided a complete, single-source solution for all technical service, on both sides of the DMARC, including:
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Cabling
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Computer and printer installs
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PBX phone system servicing
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Break fixes
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Moves, adds, changes, and repairs
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Upgrades to Cisco routers
For this client, and others like it, systemization is a key value TailWind brings to the table. Our processes are fully standardized, and we deliver the same high quality, predictable service every time, nationwide.
Case Study #4
Client Profile:
This case study involves a very large medical group with 1700 facilities nationwide providing healthcare to critically ill patients.
Challenge:
The company utilized local and regional service providers, with non-standardized processes and unpredictable outcomes. However, it was of utmost importance to obtain reliable, timely service for all telecom and IT service needs because of the critical nature of their healthcare services.
Solution:
TailWind provided a complete solution for all IT and telecom service needs:
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A single point of contact for all service needs on both sides of the DMARC
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A standardized, predictable service model
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Timely, reliable service 24/7/365
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